I had another title for this blog post, but after saying those uplifting words to King T. this morning, I thought it would be fitting.
October 21, 2011. The day of the BIG sale. The 1-day only sale.....50% off. The sale that more and more people are becoming aware of (all praises to The Most High). The sale date that customers plug into their digital calendars, and tell their friends and family to follow suit (all praises to The Most High). The DAY WHEN OUR SYSTEM FAILED.......
Yup. *sigh* 2 hours before the kick-off.
"Did you panic? Were you upset?" I could have been both of those things and then some, but I wasn't. Of course I was concerned. So instead of focusing on the #fail, we went right to work to find the solution. I don't know...although I don't care for situations like this, I tend to function very highly in them (I refuse to throw in the towel on the "stuff" that is inside of me).
Like many of you reading this, I've been through some Sugar Honey Ice Tea.... this authentic smile on my face and super glow, ain't because life is in favor of me over anyone else. Ya know? But after being seconds away from being homeless, having a molar pregnancy, having two preemies.... I could go on. One thing I know, that I know, that I know, that I know, that I know.... There's Always a Ram in the Bush.
At the beginning of each new year I make a to-do list for the next year. On 2010's list, I had New Website- Set Goal Date: Before the Sale of 2011 (yes, I actually had that written down!). So we moved forward with budgeting in the $$$$$ needed for software, template, etc. Hmmm, looks like it's not going to happen, the sale is here, maybe by the spring...no worries. There's Always a Ram in the Bush.
Have I ever told you that King T. is the most amazing person that I know? He is. One way he shines so brightly is in troubleshooting. I don't know how he can sit for hours testing, testing, testing, and testing (my eye twitches just thinking about it). His troubleshooting skills got us up and running just under 24 hours from the #fail. Personally, I am glad I have an in-house tech, because when I was searching the forums on a lot of the issues we were experiencing, several web designers were not getting their questions answered to help their clients. I thought ugh, I can imagine how the client is feeling, when will my site be up.
On October 21, 2011, 10p EST, our back-door failed. On October 22, 2011, 9p EST we had a high functioning back-door, and a new front-door. The front-door was unexpected.... do you remember what you read above? We did not have all of what was needed for a new website. Last year I set the goal for the 2011 sale, but how we thought it would come--it did not. On the day of the sale we had a new website. Guess what? It's exactly what I had envisioned. What I said out of my mouth to King T., last year. I just laugh-out-loud (with joy) every time I think about it.
There's Always A Ram in the Bush
Soooooooo...... about this new look:
It is different from what most have seen from us. That is intentional. When I want something, I make it a point to research. I visited Big-Business sites in my industry and out of my industry. I noticed two things they had in common: clean/no color site; very basic navigation. Two components to help shoppers save time online, and to bring about a seamless shopping experience. We have the best, loyal customers. What do I love must about our customers? Them spending money. No. The fact that although they were consistent in their purchasing, they would give 2¢ about our site. I was listening, reading, and making notes. So we owe our new look to those customers as well.
It's a new look, but the live good, feel good, smell good experience remains the same.
Stop by today and enjoy our new site. Looking forward to serving you!
There are many people who can be dishonest with me. I refuse to be one of them. ~Itiel